ctcLink Account Activation

The first step to getting started in ctcLink is to activate your account! Follow these instructions to get set up.

If you need assistance, Zoom drop-in sessions and live chat are available daily.

Activate your ctcLink account

Learn how to activate your ctcLink account in this tutorial.

This process can only be done on a desktop or laptop. Please follow all instructions carefully.

You can hover or click on the included screenshots in the Desktop tutorial for a magnified view
 
Navigate to https://myaccount.ctclink.us/. From there, under the login area, click "activate my account".Navigate to https://myaccount.ctclink.us/. From there, under the login area, click "activate my account".

Step 1

Navigate to https://myaccount.ctclink.us/. From there, under the login area, click "Activate Your Account".

Navigate to https://myaccount.ctclink.us/. From there, under the login area, click "Activate Your Account".

 
When this popup appears, click "ok"When this popup appears, click "ok"

Step 2

When this popup appears, click "OK".

When this popup appears, click "OK".

 
On this screen, enter your first name, last name* and date of birth. For the "ID type", you will choose "*SID (old)", then enter your current SID.  *(If your legal name is a single name—such as Pran, Madonna or Nani—you must enter a hyphen (-) in the First Name field and enter your single name in the Last Name field.)On this screen, enter your first name, last name* and date of birth. For the "ID type", you will choose "*SID (old)", then enter your current SID.  *(If your legal name is a single name—such as Pran, Madonna or Nani—you must enter a hyphen (-) in the First Name field and enter your single name in the Last Name field.)

Step 3

Next, enter your **first name, last name and date of birth.

For the "ID type", choose:

  • "ctcLink ID" if you have recieved your ctcLink ID
  • "*SID (old)" if you have not yet recieved your ctcLink ID. If you do not remember your SID, use the SID Lookup tool

Once you've entered everything, click "Submit".

**Your first and last name must match the first and last name that we have registered for you. If you have mutliple last names or if you are unsure of what your registered name is, please visit the Support Center and either submit a request or chat with an agent.

If your legal name is a single name—such as Pran, Madonna or Nani—you must enter a hyphen (-) in the First Name field and enter your single name in the Last Name field.

Next, enter your **first name, last name and date of birth.

For the "ID type", you will choose "*SID (old)" if you have not yet recieved your ctcLink ID. If you do not remember your SID, use the SID Lookup tool

If you have recieved your ctcLink ID, then choose "ctcLink ID" and enter your ctcLink ID number. Once you've entered everything, click "Submit".

**Your first and last name must match the first and last name that we have registered for you. If you have mutliple last names or if you are unsure of what your registered name is, please visit the Support Center and either submit a request or chat with an agent.

If your legal name is a single name—such as Pran, Madonna or Nani—you must enter a hyphen (-) in the First Name field and enter your single name in the Last Name field.

 
On this next page, enter the email you would like to use as your primary email. This can either be your go.shoreline.edu email, or a different email. Either way, make sure you have continued access to that email. Then choose a security question from the list and type in your answer. We encourage you to provide a phone number for account recovery, so please enter your phone number in either the SMS or Voice phone number field. Finally, create a password and enter it in both password fields. Then click "Submit".On this next page, enter the email you would like to use as your primary email. This can either be your go.shoreline.edu email, or a different email. Either way, make sure you have continued access to that email. Then choose a security question from the list and type in your answer. We encourage you to provide a phone number for account recovery, so please enter your phone number in either the SMS or Voice phone number field. Finally, create a password and enter it in both password fields. Then click "Submit".

Step 4

On the next page, enter the email you would like to use as your primary email address. This can either be your go.shoreline.edu email, or a different email. Either way, make sure you have continued access to that email account.

Next, choose a security question from the list and type in your answer. We recommend entering a phone number if you should need to recover your account. Enter your phone number in either the SMS or Voice phone number field.

Finally, create a password and enter it in both password fields.

Then click "Submit."

On the next page, enter the email you would like to use as your primary email address. This can either be your go.shoreline.edu email, or a different email. Either way, make sure you have continued access to that email account.

Next, choose a security question from the list and type in your answer. We recommend entering a phone number if you should need to recover your account. Enter your phone number in either the SMS or Voice phone number field.

Finally, create a password and enter it in both password fields.

Then click "Submit."

 
On this page, you'll see a message box that says "your account has been activated". DO NOT CLICK OK BEFORE COMPLETING THE NEXT STEP.On this page, you'll see a message box that says "your account has been activated". DO NOT CLICK OK BEFORE COMPLETING THE NEXT STEP.

Step 5

The next screen will say "your account has been activated". BEFORE CLICKING ANYTHING ON THIS PAGE, COMPLETE THE NEXT STEP.

If you are not seeing this message box, click here to learn how to enable popups in your browser.

The next screen will say "your account has been activated". BEFORE CLICKING ANYTHING ON THIS PAGE, COMPLETE THE NEXT STEP.

If you are not seeing this message box, click here to learn how to enable popups in your browser.

 
In this box, you will see the phrase "This is your ctcLink ID: #########". Either write down your ctcLink ID, take a screenshot, paste it into an email that you send to yourself. Make sure you have that ctcLink ID saved somewhere, as it will be your username to log into the ctcLink system. Then click "Ok".In this box, you will see the phrase "This is your ctcLink ID: #########". Either write down your ctcLink ID, take a screenshot, paste it into an email that you send to yourself. Make sure you have that ctcLink ID saved somewhere, as it will be your username to log into the ctcLink system. Then click "Ok".

Step 6

In this box, you will see the phrase "This is your ctcLink ID: #########". Choose a way to save this number. This is a 9 digit number, please make sure you have all 9 digits saved.

Write down your ctcLink ID, take a screenshot, or paste it into an email that you send to yourself. Make sure you have saved your ctcLink ID somewhere, as it will be your username to log into the ctcLink system.

Then click "OK".

In this box, you will see the phrase "This is your ctcLink ID: #########". Choose a way to save this number.
This is a 9 digit number, please make sure you have all 9 digits saved.

Write down your ctcLink ID, take a screenshot, paste it into an email that you send to yourself. Make sure you have saved your ctcLink ID somewhere, as it will be your username to log into the ctcLink system.

Then click "OK".

 

Forgot to save your ctcLink ID?

 

Additional Resources

Congratulations, you've successfully activated your ctcLink account!

If you had any trouble completing this tutorial, or have additional questions please check out our additional resources here.

Login to ctcLink

Click here to login to ctcLink

ctcLink for Students

The ctcLink for Students page has resources on troubleshooting, help sessions and more

Shoreline Support Center

In the Shoreline Support Center you can view self help articles, chat with an agent and submit support request tickets