Review answers to these common questions about Shoreline eLearning.

If you do not find the information you need, please call the eLearning Helpline at 206-546-6966, or e-mail eLearning@shoreline.edu.

Getting Started
I registered for an online course--what do I do next?
Where do I get textbooks for my online course?
How can I get a Shoreline e-mail account?
How can I check to make sure my e-mail account is current with the college?
Why does Blackboard say "no courses found" when I'm registered for an online class?
Is it required for me to change my Blackboard password?
How would I change my e-mail address in Blackboard?
How do I add or drop a Blackboard class after the quarter has started?
What is the difference between an "online" and a "hybrid" class?

WAOL Information
What is WashingtonOnline (WAOL)?
How are Shoreline and WashingtonOnline (WAOL) online courses different?
I registered for a WashingtonOnline (WAOL) online course--what do I do next? How do I login?

Using Blackboard
Why can't the instructor open my documents in the digital dropbox?
What do I do if  the chat tool is not working?
What do I do if I have trouble taking an assessment (quiz or test) in Blackboard?
What tips should know in order to take a test in Blackboard successfully?
What do I do if the font changes while using Blackboard?
What is the text box editor and is it possible to turn it off?
I can't add a comment to the discussion board, why?
I'm trying to take a quiz but when I access it I get a message that the quiz is already in progress. What do I do now?
How can I make my e-mail available to my classmates?
Why don't I receive the e-mails my instructor sends through Blackboard on my hotmail account?
Why can't my instructor find the file I sent via the Dropbox or Assignment tool?
I sent an assignment, but my instructor says that it is locked.  What do I do?

Technical Issues
What do I do if I have technical problems?
Why can't I log on to Blackboard with my wireless connection at home?
What information would be helpful when calling or e-mailing the eLearning Helpline?
What Web browsers can I use with Blackboard?
I can't copy and paste into a message box when I use Firefox as my browser. How do I deal with that?
Why doesn't Safari work as well as other browsers on Blackboard?
Can I use a Mac for my online course?
How do I keep AOL from disconnecting me while I work on Blackboard?
What might cause an Internal Error when using Blackboard?
Where can I find a list of Internet Service Providers in my area?
What do I need to know about Virus protection?
I am having trouble printing in Blackboard. What will help?
How can I print the right-hand frame in Blackboard?
What Plug-Ins will I need to view the content in my browser?
Why am I having problems logging into Blackboard from my home computer?
How do I refresh my Web pages so I can be sure of the most updated information?
How would I clean out my cache in my browser?
How do I clean out the cache in on my Mac?
How do I change my cookie settings on my Mac?
What would I do if I have trouble opening Word documents?
Why can't I open an attachment?
How would I allow pop-ups on the Blackboard site?
What Microsoft^® products are available for Mac?
How do I determine which version of Java I am using, if any?

Error Messages
An error occurred in the authentication module. Error occurred while trying to lookup the current session.
When I log on I get some strange message about "challenge token null" and then I have to log on a second time.
What do I do when I receive an error message that says that I "do not have right credentials"?
I receive an error message when trying to open an attached file in Blackboard. What do I do?

General Info
How can I verify my attendance for financial aid?
What do I do if I need an exam proctored?
How will I know if I am enrolled in a course after being on the waitlist?
Where can I get some good information on computer ergonomics?
When and how can I view my grade for a class I've taken at SCC?
What library resources are available to me as a eLearning student?
Do you have any suggestions for online homework help?
How to I schedule an appointment at the testing center?