Q: What information should I know when contacting the eLearning Helpline?

A: The eLearning Helpline can be contacted at 206-546-6966 or eLearning@shoreline.edu.

If possible, please have the following information:

• Your name, username, student ID number, e-mail address
• The classes that you are taking
• Your Internet browser name and version number (e.g. Explorer, Firefox, etc.)
• Whether you are using a PC or a Mac
• What operating system (e.g. Win XP, Win 98, OS X)
• Whether you are on a dial up or broadband Internet connection
• If possible, the exact error message you are receiving.
  (You can print screen the error message by Alt + Print Screen and then pasting it into your e-mail message)
• Time of day this error occurred
• What you were doing when the error occurred, (taking an assessment, posting to discussion board, uploading a file, etc.)