Q:
What information should I know when contacting the eLearning Helpline?
A: The eLearning Helpline can be contacted at
206-546-6966 or eLearning@shoreline.edu.
If possible, please have the following information:
- Your name, username, student ID number, e-mail address
- The classes that you are taking
- Your Internet browser name and version number (e.g. Explorer, Firefox, etc.)
- Whether you are using a PC or a Mac
- What operating system (e.g. Win XP, Win 98, OS X)
- Whether you are on a dial up or broadband Internet connection
- If possible, the exact error message you are receiving.
(You can print screen the error message by Alt + Print Screen and then pasting it into your e-mail message)
- Time of day this error occurred
- What you were doing when the error occurred, (taking an assessment, posting to discussion board, uploading a file, etc.)