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Automotive General Service Technician




Mark Hankins, Instructor 


Office: Room 2152
Hours: By appointment
Phone: 206-546-4758
E-mail: mhankins@shoreline.edu
Fax: 206-546-7856


Mark Hankins has worked at Shoreline Community College since 1991. During his first ten years with the College, he developed and taught the Honda PACT program. He has also served as dean for the automotive and manufacturing programs, and worked with a grant from the National Science Foundation to develop programs to support manufacturing in Washington state. He directed a state grant to establish the Center for Manufacturing Excellence (CME). He is certified as an ASE Master Auto Technician and Advanced Engine Performance Specialist.


The General Service Technician (GST) program is a three-quarter job training program designed primarily for students interested in introductory automotive training. This program includes integrated basic education skills training (I-BEST) and is team-taught by an automotive instructor and a basic education skills instructor. English as a Second Language students or students who desire further basic skills development are encouraged to apply. For the third quarter internship, students find jobs in dealerships, independent auto repair shops, or other automotive businesses. Students earn a Certificate of Proficiency upon graduation.


Career Opportunities

The average Automotive Technician salary for the region ranges from $50,000 to $52,000, depending on location and the individual's production abilities. For employment outlook, see the U.S. Dept. of Labor's Occupational Outlook Handbook.


Approximate Quarterly Costs




Check current Tuition Table

Parking Fee $45
Lab Fee $63
Books (total cost for program) $200



Program Outcomes

Students who successfully complete this program will be able to:

  • Understand and identify basic auto shop and personal safety parameters at auto repair facilities.
  • Perform basic automotive diagnosis and repair, and use the associated tools.
  • Identify and interpret suspension and steering concerns, and determine automotive correction.
  • Inspect/diagnose and replace most brake components.
  • Diagnose fluid usage, level, leaks, and condition.
  • Identify, inspect, and test heating and air conditioning systems.
  • Diagnose and evaluate electronic systems and electrical features.
  • Understand work readiness behavior and skills.

Planning guide

Gainful Employment Data

Program Prerequisites

CASAS test score of 220; ESL Level 5 or higher; instructor interview; permission to register; valid driver's license; proof of insurability; some employers require drug testing.



Program Requirements

Potential Employers

  • Retail & wholesale automotive dealers
  • Independent automotive repair shops
  • Automotive service facilities at department, automotive, and home supply stores
  • Gasoline service stations
  • Taxicab and automobile leasing companies
  • Federal, state, and local government
3 Quarters

First Quarter
AUTOT 121   General Service Tech I   (18 Cr)

Second Quarter
AUTOT 122   General Service Tech II  (18 Cr)

Third Quarter
AUTOT 190   GST Internship                (9 Cr)

Total credits:  45



General Service Technician (GST) Professional/Technical Advisory Committee