Thursday, December 27, 2007
SPAM filter problems
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The spam filter was missing about half the junk for a couple of hours today after a configuration change. The services were restarted and now appear to be functioning at full capacity.
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Tuesday, December 18, 2007
SPAM Filter Fixed
The SPAM filter has been fixed and you should find that mail sent to your inbox is being properly filtered now. Thank you for your patience as we worked on this issue.
Technology Support Services
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SPAM Filter Update - Tuesday, December 18
Repairs to the SPAM filter are proving challenging and work is continuing. We hope to have the SPAM filter fixed shortly and will provide further updates via TSSToday and all campus mail.
Thank you for your patience as we work to resolve this issue.
If you have Outlook 2003 you can turn on its filtering, which will help quite a bit. Follow the instructions below:
1. Click Actions, then Junk E-mail, then Junk E-Mail Options
2. Under Junk E-Mail Options, checkmark Low, which will block obvious spam and generate few false positives.
3. Click OK.
If you don't have Office 2003 installed on your computer, contact TSS at 546-5872 to schedule installation. Note that if demand is high there may be a delay before your installation appointment can be scheduled.
Thank you,
Technology Support Services
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Monday, December 17, 2007
SPAM Filter Problems - Update
Monday, December 17, 3:40pm
In an effort to increase functionality, TSS installed a new product on the front-end mail servers for campus on Friday, December 14th. Unfortunately, the new software conflicted with the anti-spam software, causing the anti-spam filter to function only partially. This is the cause for the hundreds of SPAM messages appearing in users' Inbox folders.
TSS staff are working diligently to resolve the problem. As soon as the problem is fixed, we will send another all-campus email. Check back with TSSToday for updates.
Thank you for your patience.
TSS
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Friday, December 14, 2007
Spam filter is not working
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The spam filter is not working at the moment. TSS staff are looking into the problem.
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Thursday, December 13, 2007
K-20 Network Maintenance
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INVOLVING: K20 Network
PLANNED EVENT WINDOWS: 12/13/07 10:00 PM PST - 12/14/07 6:00 AM PST
SUMMARY:
During this window K-20 Network engineers will perform emergency maintenance in order to ensure the continued stability of our network. Each site connected to K-20 will experience an outage ranging from 10-40 minutes during the window.
During the window there may be partial connectivity issues to other segments and connectors of the network as the emergency maintenance is performed.
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Wednesday, December 12, 2007
K-20 network update
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INVOLVING: K20
CURRENT EVENT START : 12/12/07 9:53 AM PST
CURRENT EVENT STOP : 12/12/07 10:24 AM PST
SUMMARY:
During the timeframe indicated, the K-20 networks may have experienced routing problems due to a configuration anomaly in the upstream provider network that was detected. Symptoms may have included a large number of routes being received by peers. This routing condition has since been corrected and no further problems are anticipated.
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K-20 Network Problems
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Starting at around 10:00am today the K-20 network began experiencing general network connectivity problems. This includes issues such as general slowness as well as the inability to connect to certain hosts. K-20 Network Operations is currently investigating and will provide updates as more information becomes available.
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Monday, December 10, 2007
HP3000 Down over the weekend
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Our HP3000 administrative processor was down over the weekend, beginning early Saturday morning. This was an unplanned outage. We have requested that CIS investigate the cause and find a solution to prevent this from occurring again.
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