TSS Today : News about Shoreline Community College Technology Support Services

Saturday, June 23, 2007

Websites Affected by Database Connection Issue

From Friday afternoon, June 22 to Saturday morning, June 23 some websites had trouble accessing their databases. The problem was solved Saturday morning.

During that time period the college's homepage displayed no calendars. Other sites that were affected included the sites that allow students to apply to the Nursing and Dental Hygiene programs and Student E-Mail Sign-Up, all of which were off-line.

Posted By Technology Support Services At 1:14 PM •

Thursday, June 21, 2007

K-20 Network usage graph location has changed

The K-20 has changed the hyperlink for Shoreline's usage graphs. The new link is below. It word wraps on the blog so make sure to grab both lines.

http://stats.wa-k20.net/k20cgp/kctc/shoreline-ctc/shoreline-ctc.wa-k20.net.html

Posted By Technology Support Services At 9:45 AM •

Tuesday, June 19, 2007

4102 lab status

100 new computers have been placed in 4102. The keyboards shipped with the new computers don't reach the CPUs because they have shorter cords then the ones that we have previously received. The vendor is shipping replacement keyboards which should arrive this week.
Posted By Technology Support Services At 8:54 AM •

Monday, June 18, 2007

Bandwidth Upgrade Status

The latest word from the vendor that will be installing the fiber for our bandwidth upgrade is, the fiber has been ordered, but it is still three weeks out.
Posted By Technology Support Services At 2:10 PM •

Thursday, June 14, 2007

FOSS Printer Status

The parts for the FOSS faculty printer are expect to arrive either tomorrow morning or early next week. Currently all print jobs are being rerouted to the Ricoh printer. Macintosh users are currently unable to print because that model of copier does not support postscript.
Posted By Technology Support Services At 4:39 PM •

Computer moves

TSS will be very busy moving computers beginning tomorrow, June 15th. 100 computers are schedule to arrive to upgrade the library student lab. Some of the displaced computers will be used to upgrade the library reference computers.
Posted By Technology Support Services At 4:39 PM •

Monday, June 04, 2007

Residual problems from Friday's UPS problem

We are experiencing various network connectivity problems, including delayed e-mail, this morning due to the server room shutdown on Friday. TSS staff are currently working on the problem. Call the TSS helpline at ext. 5872 if you are having problems.
Posted By Technology Support Services At 8:22 AM •

Friday, June 01, 2007

Network outage this afternoon caused buy UPS technician

Despite assurance from the vendor that the work would not cause any problems, a technician working on the UPS cut power to the server room. Every device in the server room spontaneously rebooted, causing a chain reaction of snow balling network anomalies. After such a failure it takes time for everything to stabilize. It took an hour for all network resources to be restored. At least one server suffered from database corruption, others are being checked.

Posted By Technology Support Services At 4:39 PM •

Users reporting problems sending email this morning

There have been several reports of users having problems sending email to off campus recipients this morning. TSS staff are working on the problem.
Posted By Technology Support Services At 8:50 AM •