Blackboard:
Frequently Asked Questions
Here are answers to common questions about Shoreline eLearning Blackboard classes.
If you do not find the information you need, please call the eLearning Helpline at 206-546-6966, or e-mail eLearning@shoreline.edu.
Getting Started
- What do I do after registering for an online class?
- What is my username and password?
- My Blackboard password is not working, what do I do?
- Where do I get textbooks for my online course?
- How can I get a Shoreline e-mail account?
- How can I check to make sure my e-mail account is current with the college?
- Why does Blackboard say "no courses found" when I'm registered for an online class?
- I registered for class and it isn't on Blackboard, when will it appear under My Courses?
- Is it required for me to change my Blackboard password
- How do I change my e-mail address in Blackboard?
- How do I add or drop a Blackboard class after the quarter has started?
- What is the difference between an "online" and a "hybrid" class?
Using Blackboard
- What do I do if I have trouble taking an assessment (quiz or test) in Blackboard?
- Tips for successfully taking a test in Blackboard.
- Why can't I add a comment to the discussion board?
- What is the text box editor and is it possible to turn it off?
- What do I do if I'm trying to take a quiz but I get a message that it is already in progress?
- Why don't I receive the e-mails in my Hotmail account that are sent through Blackboard?
- Why can't my instructor find the file I sent via the Assignment Tool?
- Why can't the instructor open my documents in Blackboard?
- What do I do if I've sent an assignment but my instructor says that it is locked?
- What can cause an Internal Error in Blackboard?
- What do I do if I can't log into Blackboard from my home computer?
- Why can't I log into Blackboard on my home wireless connection?
Technical Questions
- What do I do if I have technical problems?
- What information should I know when contacting the eLearning helpline?
Browser Issues
- What web browsers can I use with Blackboard?
- How do I optimize the browser(s)
- How do I keep AOL from disconnecting me from Blackboard?
- Why doesn't Safari work as well as other browsers on Blackboard?
- How do I copy and paste into a message box when I use Firefox as my browser?
- How do I refresh my Web pages so I can be sure of the most updated information?
- How do I clean out the cache in my browser?
- How do I enable my browser to accept cookies?
- What settings should I use with Firefox?
Plug-ins and Software Issues
- What plug-ins will I need to view the content in my browser?
- Why can't I open an attachment from Blackboard?
- How do I allow pop-ups on the Blackboard site?
- How do I determine which version of Java I am using, if any?
- What do I need to know about virus protection?
Mac Issues
- Can I use a Mac for my online course?
- How do I clean out the cache on my Mac?
- How do I change my cookie settings on my Mac?
- What Microsoft products are available for Mac?
WAOL Information
- What is WashingtonOnline (WAOL)?
- How are Shoreline online courses different from WashingtonOnline (WAOL) courses?
- I registered for a WashingtonOnline (WAOL) online course--what do I do next?
- How do I login to WAOL?
General Information